Privacy
Policy.

What We Collect

We collect information you give us directly — your name, phone number, email address, delivery address and any details you include in an order, enquiry or complaint form.

• Contact details you submit through forms on this site.
• Order information, including products, quantities and delivery preferences.
• Basic technical information such as browser type, used to keep the site working properly.

How We Use It

Your information is used to process and deliver orders, respond to enquiries, provide pharmacist advice where appropriate, and improve our service. We do not sell your personal information to third parties.

Health Information

Prescription details and health-related information you share are treated as confidential and handled in line with professional pharmacy practice. Access is limited to staff involved in dispensing or advising on your order.

Sharing

We share information only where it is needed to complete a service — for example with a delivery rider handling your order, or a payment provider processing a transaction — or where we are required to do so by law.

Cookies

This site uses browser storage to remember your cart, your sign-in state and your cookie preference. You can accept or decline non-essential cookies using the banner shown on your first visit, and you can clear this at any time through your browser settings.

Your Rights

You can ask us what information we hold about you, request a correction, or ask us to delete information where we are not required to keep it. Contact us using the details below and we will respond as promptly as we can.

Security

We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, so we encourage you to avoid sending sensitive health details through unsecured channels.

Contact

Questions about this policy can be sent to suguruvella.pharm@gmail.com, or raised with our team at Bawku Central, Upper East Region, Ghana.