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Product Support

Report a
product issue.

Something wrong with an item you bought? Tell us what happened and our pharmacist will review it and get back to you.

Urgent safety concern?

If you or someone else is unwell after taking a product, stop use and contact us or a doctor immediately on +233 50 198 6299.

Response time

We review product complaints within one business day and will contact you using the details you provide.

What helps us

Batch number, expiry date and a photo of the packaging make it much faster for us to trace the item with our supplier.

Complaint form

Tell us what went wrong

The more detail you can give, the better we can investigate.

A picture of the packaging, batch number or the fault itself helps us investigate. JPG, PNG, WebP or PDF, up to 8MB.
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